Refund policy

This return policy establishes the conditions under which products can be returned and refunds processed, ensuring a consistent experience for customers. From the date of purchase, customers have thirty days to initiate a return, whether the item was bought online or in-store. To qualify for return approval, products must be in their original, unused condition—this means the item should not have been worn, washed, or altered in any way. All original packaging, including tags, stickers, pins, and any accessories, must also be intact and returned along with the item.

The return procedure varies depending on how the purchase was made. For in-store purchases, the item must be returned to a retail location along with the original proof of purchase. Store staff will assist with the return process. For online orders, customers must use the designated return system. They need to log in with their order details, select the items they wish to return, provide a reason, and generate a prepaid shipping label. Once the return request is completed, the customer will receive a confirmation email containing the packing slip and shipping label.

Refunds are processed after the returned items are received and inspected at the warehouse. This process typically takes up to ten business days from the day the return is delivered. Once the return is approved, the refund is issued to the original payment method. However, it may take a few additional days for the funds to appear in the account, depending on the financial institution. For items that were received as gifts, in-store returns may result in store credit rather than a refund to the original purchaser, provided that the necessary information is available to link the credit to the customer’s account.

Store credit issued through returns is linked to the customer’s account and can be used for future purchases either online or at retail locations. This credit usually expires within a year from the date of issue and cannot be redeemed for cash or transferred to another person. Any remaining balance after the credit expires will be forfeited.

Certain products are excluded from the return policy. These exclusions may include gift cards, personalized items, final sale products, and items bought during special sales events unless stated otherwise. Perishable goods, personal care items, and products requiring special handling due to safety regulations may also be non-returnable. Products purchased from third-party sellers, even if they are branded the same, must be returned directly to the seller and not through the main return system.

Exchanges are not available directly through the return process. If customers wish to receive a different size, style, or variation, they should place a new order and return the original item separately. Additionally, pricing adjustments are not made after purchase as promotional offers and pricing may change over time.

If a product arrives damaged or has a suspected manufacturing defect, customers should reach out to customer support for further assistance. In such cases, additional review may be necessary, and the support team will guide customers through the resolution process. The company remains committed to product quality and will work to resolve valid concerns.

In the event that items not purchased through authorized channels are mistakenly returned, a special return-to-sender process may be initiated. Customers must submit a written request within a certain timeframe and agree to cover any shipping and handling charges. If the request is not made within the specified period, the item may be considered abandoned and handled accordingly. Once the item is returned, the responsibility for the item is transferred back to the customer, and no refund or exchange will be granted.

To prevent misuse, the return system may require customers to verify their identity. This information is collected securely and used only for authorization and fraud prevention. If there are patterns of excessive returns or suspected abuse, restrictions may be placed on future transactions or account activity.

The return policy is designed to provide customers with a fair and flexible process, ensuring that they can shop with confidence while maintaining clear guidelines for eligibility, processing, and resolution. If you have any questions or need assistance with a return, please contact customer support at yonexoutlet@outlook.com or call (714) 684-7534.