Warranty

Yonex offers a One-Year Limited Warranty for its tennis and badminton racquets, which applies exclusively to the original purchaser residing in the United States. This warranty covers defects in materials and craftsmanship, provided the racquet is used under normal conditions. To qualify for warranty coverage, the claim must be submitted by the original buyer, and the claim must include proof of purchase, such as a receipt or order confirmation.

The warranty is only valid for one year from the date of purchase. If the racquet is found to be defective during this period, Yonex will inspect and evaluate it. If deemed eligible, Yonex will replace the defective product at their discretion.

To submit a warranty claim, it is required that the claim originates from a U.S. address, and all claims must be accompanied by a valid proof of purchase. The warranty does not cover defects or damage caused by several factors, including transportation or shipping, improper use, exposure to extreme temperatures, or failure to follow product care instructions. Other exclusions include damage caused by external factors, normal wear and tear, unauthorized repairs, or modifications.

Additionally, the warranty does not apply to racquets purchased through unauthorized channels, such as private sales, internet auction sites, or from sources outside the United States. Products that are promotional, demonstration models, or sample items are also excluded from coverage.

If you need to file a warranty claim, the process differs depending on where the racquet was purchased. For those purchased from authorized Yonex dealers, you should contact the dealer directly for assistance. If the racquet was bought from Yonex’s official website, the warranty claim should be submitted through their “Contact Us” form on their website. You’ll need to provide proof of purchase, a description of the defect, and photographs or videos that clearly show the issue with the product.

Once the claim is submitted, Yonex will inspect the racquet. If the claim is approved, the company will send a replacement. If the specific model is no longer available, Yonex will provide an upgraded version of the racquet. The replacement will be shipped within a few days. If the claim is not approved, Yonex will inform you via email, explaining the reasons for the denial. Should you want the racquet returned, you may request it at your own expense.

This warranty ensures that Yonex stands behind the quality and durability of their racquets, offering peace of mind for those who purchase directly from authorized sellers and the company’s website.